In a regulated network you have to verify two things at once: that the advice is good and that the sales process is correct. We do both, with the EBA seven-phase methodology and IVASS requirements, on an ISO 9001 TÜV-certified process.
A branch can deliver a warm experience and still mis-sell, or be perfectly compliant and cold. Regulators care about process; customers care about advice; the business needs both. Verifying them on the same visit, with defensible methodology, is what turns supervision into improvement.
Mystery Call and Visit on needs discovery, clarity and suitability of advice.
Sales-process compliance assessed via the real EBA seven-phase methodology.
Insurance distribution checked against IVASS requirements, documented.
Branch-by-branch evidence of deviations, with an action plan for each.
IT