Real projects, anonymised by confidentiality agreement. We never make client names public — in a competitive market, confidentiality is part of the service. What we can share is the challenge, the approach and the result.
Challenge. Lead response time around 48 hours across the dealer network.
Approach. A contest on response time, measured by Mystery Call, with the standard lowered month by month.
Result. Response down to one hour, and +40% quotes issued.
Challenge. ~30 boutiques with average basket stuck in the bottom quartile.
Approach. Mystery shopping on the selling ceremony and clienteling, then targeted training.
Result. Average basket from bottom quartile to top, +15% in 90 days.
Challenge. A supermarket chain with a Google rating just above 3.
Approach. AI review analysis pointing to checkout queues, verified by mystery clients.
Result. Rating above 4 and +60% Google traffic, with no discounts.
Challenge. Motorway, station and airport stores with swinging reviews and an inconsistent experience for international customers.
Result. Service differential made explicit by profile, chain-level rating recovered, best practices replicated across locations.
Challenge. Verifying advice quality and sales-process compliance together on a regulated network.
Result. Documented evidence of gaps against standards and IVASS requirements, with a per-branch action plan and targeted training.
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IT