International & Enterprise

Modern platform, Italian roots, European reach.

For international brands and enterprise buyers running customer-experience programmes across Europe: acquire Mebius modularly, plug it into your global standards, and have Italy delivered as a service — by an English-speaking, NDA-ready, GDPR-fluent team.

The proposition

A field powerhouse in Italy, built to slot into a European programme.

Most global research firms cover Italy through thin local sub-contracting. Mebius is the opposite: a platform that has measured the Italian retail floor for 21 years, with the people, the compliance and the integrations a multinational programme needs — so you can run Italy at the same depth as your core markets, without managing yet another vendor.

Why enterprise teams choose Mebius

People · Compliance · Platform

People

The largest mystery field in the country, ready for international standards.

  • 120,000 mystery clients across Europe and 1,200 ISO auditors in Italy.
  • Proprietary automotive panel: 8,000 drivers and 1,500 riders for real-vehicle test-drive and after-sales checks.
  • An English-speaking team used to international projects, NDA-ready and GDPR-fluent.
  • 15 in-house retail experts and two developers — field, data and engineering under one roof.

Compliance

Procurement and legal teams find what they need on day one.

  • ISO 9001 TÜV for mystery shopping and EA33 software certification.
  • Data hosted in an ISO 27001-certified data centre, with a pre-signed GDPR Data Processing Agreement for enterprise procurement.
  • Regulatory methodologies where they matter: EBA principles and IVASS for banking and insurance.
  • Board Member and Vice-President of MSPA Europe & Africa; ESOMAR members.

Platform

Built to integrate, not to lock you in.

  • Interoperable with Shopmetrics and Sassie, the global mystery-shopping standards — Italian data flows into the platform you already run.
  • REST API, webhooks and SSO via OAuth 2.0.
  • White-label branded dashboards and custom platforms for enterprise.
  • AI analysis of reviews and field data, read by customer cluster.
Modular acquisition

Buy only the capabilities you need.

You don't have to adopt the whole method to start. Take Mystery Shopping alone, add Voice of Customer when you're ready, plug in Audit & Compliance for a regulated network, or layer Best-Seller training on top. Each capability stands on its own and connects to the next — so the programme grows with your appetite, not ahead of it.

Italy-as-a-service

Run Italy as a module of your European programme.

Give your global team one accountable partner for the Italian market: same questionnaires, same behavioural standards, same reporting cadence as your other countries, delivered locally with native depth. We hand you data and insight that drop straight into your central dashboards — Italy covered at core-market quality, managed as one line item.

Procurement-ready

Set up as a vendor in days, not months.

Vendor onboarding on Ariba and SAP Business Network, a pre-signed GDPR-DPA, NDA on request, ISO certifications and a single English-speaking point of contact. The friction your procurement team expects from a new international supplier — removed up front.

Ariba · SAPvendor onboarding
GDPR-DPApre-signed
ISO 9001 TÜVMebius certified · ISO 27001 data centre
NDA-readyon request

Bring Italy into your European CX programme.

Book a 30-minute call with our international team, or run a free pilot on a sample of your Italian network.

international@mebius.it