Three listening channels, one intelligence: continuous sentiment from online reviews, direct feedback via in-store QR, and the voice of your own people. The first platform that unifies every feedback touchpoint — and the only one that ties it to mystery shopping.
The voice of the customer today is scattered — a Google review here, a TripAdvisor rant there, a Trustpilot star, a Facebook comment. Each fragment tells part of the truth, but nothing puts it back together into something you can decide on. The feedback exists in abundance; what's missing is the intelligence that turns it into action.
Continuous analysis of online reviews — Google, TripAdvisor, Trustpilot, Reddit, Facebook. Every opinion translated, semantically analysed and classified into actionable data, store by store.
Direct feedback via in-store QR, with contextual micro-surveys and built-in NPS. The customer speaks at the exact moment of the experience, while the memory is still vivid.
The view of your own people via a dedicated WhatsApp channel. Those on the floor every day see issues and opportunities first; their input becomes structured data, not lost chatter.
Sentiment tells you something is wrong. Mystery shopping tells you exactly what, and lets you verify the fix. Read by customer cluster with AI — not just an aggregate star rating — the two together turn episodic insight into strategic intelligence.
Voice of Customer is priced per store, simple and predictable. Tell us your network size and we'll send the figure by email.
Request pricing by emailRun a free pilot on a sample of your network, or book a 30-minute call.
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